What is Online Support?

Online Support is text-based one to one support you can access through a computer, phone or tablet.

After registering you’ll go onto our waiting list and then be assigned a worker for one to one support (our Welcome Team will let you know roughly how long this wait will be and you can find out more here)

Your support will then be on this platform, in a text-base chat.

You have the option of doing this as a live chat (exchanging live messages with a worker over a 50 minute session each week) or via weekly messages (for those who might struggle to find the space for regular sessions; you can send messages whenever you like and your worker will respond each week).

You’ll get the same support that you would in our face to face services, only in a different form.


Most of the time, it can feel possible to manage in difficult times, especially if you have good support from family and friends.

However sometimes things don’t get better and if you feel so low, stressed, worried or angry that it is having a big impact on your life you might need some extra help to get back on track.

You might feel like one to one support or therapy is an option, but find the thought of sitting in a room with a practitioner feels a bit daunting.

Perhaps you’re finding that practical things are stopping you, like finding time to make an appointment, trouble arranging childcare or physical issues which make it hard to get out and about.

We understand that opening up to someone for the first time can be extremely difficult and for some young people, taking the first step can take time

That’s where online support comes in. We believe in giving you a choice about what kind of support you receive, so that you can get things off your chest in your own time, on your own terms.

You can watch our short video on how the platform works here