What is Online Support?
Online Support is text-based one to one support you access through your computer, phone or tablet. You can chat to your worker online, communicating on this platform via our text based chat.
Why is it useful? Well, we're all aware accessing services can be difficult at the moment with Coranvirus measure across the country. But also if you live far away from any wellbeing or mental health services you could use face-to-face, or you struggle going outside, or simply like the idea of getting help in your own home, this can be a flexible way of getting support. Some people find it's a a good first step towards face-to-face therapies too.
You can watch our short video on how the platform works HERE
You register on our site, telling us a bit about what you need support with and we connect you with a worker. Once you've made contact, you then arrange your next 'appointment' online. You can send one or more messages, and then your worker responds to you. You will probably agree at the beginning how many sessions you might have, but don't worry if you're not sure, your worker can offer you guidance with this.
If you are not already registered for our Online Support Services, you will need to complete our online registration form. This form will ask you a few questions about yourself as well as ask you to tell us a little bit about why you are registering and why you want to talk to one of our practioners online. (All of this information is subject to our data policy and will be kept private and confidential).
Once you have completed your registration form, you'll be sent an automated email acknowledging your request.
A member of the online team will respond with an introductory message within 72 hours. This will aim to include some information about who your worker is going to be and when you can expect to hear from them. To view this message, you will need to log in and look at your "My Support" section of your "My Page" profile.
'MEETING' YOUR PRACTITIONER:
The next message you'll then receive is your first message from your allocated online worker. In this first message, your counsellor or therapist will want to get to know you a bit better and what you're hoping to use the support to talk about. They'll also tell you a bit more about how online support works, so that you can decide if it feels right for you.
To read a bit more about this, please look at Our Support Agreement. This should give you an idea about what to expect, in terms of how many online ‘sessions’ you will have and the range of things you can send during them.
If you have any questions, your worker will be happy to go through these with you – it’s really important to us that everything feels clear, so that you can get on with your sessions. That way you and your worker can begin to explore some of the things that are going on in your life and begin to think about what will be the best way forward for you.
TROUBLE USING THE WEBSITE?
Sometimes things can go wrong. For example, you might forget your username or password or you might not be able to find something you are looking for. Have a look in our FAQs section to see if you can find the answers there.
If you’re still stuck, click on the ‘I need help on the site’ button on the homepage and tell us what help you need. Our aim will be to get back to you within 48 hours and point you in the right direction.
KEEPING THINGS PRIVATE AND CONFIDENTIAL
If you are thinking about talking to someone, whether online or face to face, one of the most important things you’ll probably want to know is whether what you say will be kept private and confidential.
At 42nd Street, we keep what you tell us is kept private, in line with our Confidentiality Policy. This means that your online worker will not tell anyone what you talk about together on the Online Support Services website.
However, there are a few exceptions to this, which you will find detailed in the Confidentiality Policy. Your worker may also discuss their work anonymously with a supervisor, who makes sure that your worker is working effectively (in line with BACP Guidelines).
Our online service has a dedicated online supervisor but, from time to time, it might be necessary for an online practitioner to also speak to someone else within 42nd Street. However, nothing you tell us will normally be passed on to anyone else outside the charity without your written permission.
WHO ARE WE?
42nd Street supports young people aged 11-25 across Greater Manchester with emotional well-being and mental health. Our online support is a free and friendly service for young people aged 13-25.
WHAT DO WE DO?
Provide a safe online space to help you talk about difficult things that you might be facing in your life. We'll allocate you a trained practitioner who will listen and support you, without judgement.
Rather than talking about your problems face to face, you can type them out, or use artwork or videos or other resources to talk about how you're feeling.
Instead of using video like skype, we offer online counselling via private, confidential messages which are sent between you and your worker.
WHAT DO WE BELIEVE?
Most of the time, it can feel possible to manage in difficult times, especially if you have good support from family and friends. However sometimes things don’t get better and if you feel so low, stressed, worried or angry that it is having a big impact on your life you might need some extra help to get back on track.
You might feel like one to one support or therapy is an option, but find the thought of sitting in a room with a counsellor feels a bit daunting. Perhaps you’re finding that practical things are stopping you, like finding time to make an appointment, trouble arranging childcare or physical issues which make it hard to get out and about. We understand that opening up to someone for the first time can be extremely difficult and for some young people, taking the first step can take time
That’s where online support comes in. We believe in giving you a choice about what kind of support you receive, so that you can get things off your chest in your own time, on your own terms. Find out more about how that works here.
Unfortunately we're not able to staff our site 24 hours a day, but if you’re here and feeling you’re in crisis there are people you can talk to, even if it’s the middle of the night. You can find information about them at onlinesupport.42ndstreet.org.uk/i-need-help-now